In the car business, most of the problems that happen can be blamed on the manufacturers themselves. They aren't doing it intentionally, but sometimes it seems that they can't get out of their own way to allow dealers to work with customers appropriately.
There's an alternative view, though, from Bill Playford on DealerRefresh:
Let me state, I loved being a commissioned salesperson. Nothing quite beats the rush of selling a (rare) car for more than sticker, or upfitting a truck for snowplow duty. The problem is that it didn’t benefit the manufacturer when I did that. Nor did it benefit the manufacturer when I brokered deals with other dealers so that I could sell other brands of vehicles. The customer and I won, but the manufacturer still lost. That created a bottleneck for the OEM because of my own personal motivations.
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