Pointing fingers. It's something that everyone at the dealership who has dealt with vendors over the years has experienced from time to time. The website provider to the inventory provider. The Inventory provider points to the pricing tool. The pricing tool points to the DMS. The DMS points to the website provider. Can't someone just fix it?
I'm going to keep this short so my day doesn't start off in anger. Vendors need to stop pointing fingers and start fixing things. That doesn't mean pointing fingers at the perceived source of the problem. That means making calls, sending emails, and using smoke signals if necessary to bring everything together the way it should be rather than waiting for the dealer to call these guys so those other guys can do something that allows this guy to help that guy.
It means communication.
We require communication directly with other vendors that service our clients. It's the way it should be. We can often get things done much more quickly. There's no reason why anyone at the dealership should be the middleman for all communications. Copied on the communication - yes. There's a difference.
With so many amazing marketing products out there, it's amazing that vendors aren't talking to each other on behalf of their shared clients rather than pointing fingers to assign blame and check off a box.